Senior / Client Service Associate

Permanent
West

Help connect with those in need! You will be part of a team in a contact centre environment. Step-by-step guidance and support will be provided for you to handle the call management system and how to communicate with the clients.

Key Responsibilities

  • Conduct telephone engagements in a timely manner, check-in and assess our clients who are seniors if there’s any changes to their health and social circumstances, identifying their needs and providing the right information.
  • Identify and escalate cases to senior colleagues.
  • Maintain a professional level of care and service.
  • Conduct administrative tasks and ensure client needs are followed through.

Key Requirements

  • Minimum GCE ‘N’ Level qualifications.
  • 1-year of contact centre / eldercare experience an advantage.
  • Good telephone etiquette and customer service skills.
  • Basic level of English language skills (verbal/written).
  • Proficient in Mandarin/Chinese language to communicate with seniors who are not conversant in English.
  • Good computer skills, able to handle in-house call management system.
  • Able to handle 12-hour shift work (2 days work, 2 days rest).

Mike Tang, Recruit Inc
EA License no. 14C7334. | CEI personnel no. R1547471.

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