Head, Corporate Communications

Key Responsibilities

Media Engagement:

• Serve as the primary spokesperson for the organisation, managing all media inquiries and interviews.
• Develop and execute media strategies to ensure positive and accurate coverage of the organisation's activities and initiatives.
• Monitor and analyze media trends to identify opportunities and manage risks.

Corporate Image Development:

• Craft and implement a comprehensive communications strategy that reflects the organisation’s mission, vision, and values.
• Oversee branding initiatives, ensuring consistency across all platforms and materials.
• Develop impactful campaigns to enhance public awareness of the organisation’s services and community contributions.

Public Relations:

• Foster relationships with key stakeholders, including government agencies, community leaders, and healthcare partners.
• Plan and execute events such as press conferences, outreach programs, and annual reports.
• Proactively manage crisis communications and ensure timely, transparent responses.

Patient Relations:

• Supervise the patient experience team to address feedback, concerns, and compliments.
• Develop strategies to improve patient satisfaction and loyalty.
• Collaborate with clinical and operational teams to align patient communication with overall care objectives.

Volunteer Management:

• Oversee recruitment, training, and retention of the organisation's volunteers.
• Create programs to recognize and celebrate volunteer contributions.
• Ensure alignment of volunteer initiatives with the organisation's goals and community needs.

Donation Management:

• Lead fundraising campaigns and donor engagement efforts.
• Build and maintain relationships with donors, ensuring transparent communication and accountability.
• Oversee the management of donations to align with the organisation's priorities and community impact goals.

Key requirements

• Bachelor’s degree in Communications, Public Relations, Marketing, or a related field. A master’s degree is preferred.
• At least 8–10 years of progressive experience in corporate communications, preferably in the healthcare sector.
• Proven track record in media management, brand building, and public relations.
• Experience in donor engagement, fundraising, and volunteer management is a strong advantage.

Jerry Loo, Recruit Inc
EA Licence No: 14C7334 | Reg No: R1550439