Clinic Manager (central location)

Key Responsibilities

• Carry out the operations of the centres including supporting clients and converting potential clients.
• Schedule appointments for clients, potential clients and the internal team.
• Invoice clients and collect payments.
• Purchase and manage inventory and organise the inventory system for the following to meet operational needs whilst balancing cost effectiveness.
  • Consumables, both medical and non-medical. For medical consumables, to work with the practice team to identify, source and procure.
  • Office supplies and consumables, including pantry needs.
  • Supplements and drugs, ensuring compliance with regulations and standards.
• Work with internal and external stakeholders such as IT, vendors, tech partners for the purpose of smooth operations.
• Work with the clinic management system(s) for processing, record-keeping and reporting on clients.
• Script and / or vet collaterals for operations and communications with clients including email templates for clients, receipts etc.
• Answer potential client enquiries with the aim of successful conversion to appointments. Provide regular reports to management on enquiries and conversion rates.
• Follow-up with clients as needed to support the practice team.
• Handle client enquiries or feedback that need to be escalated beyond front line reception with the aim of resolution and surfacing to management as needed.
• Provide regular reports to management including revenue and performance.
• Ensure smooth process for referral partners and consultants with client appointments and follow-through on invoicing and payments.
• Work with appointed accounting software and ensure daily transactions are duly recorded and accounted for, tally and reconcile end of day transactions, and liaise with accounts accordingly.
• Ensure practice team rostering meets operational and client needs including between centres deployment.

Key Requirements

• Business degree (or relevant discipline) with more than 5 years of relevant work experience.
• Great command of written and spoken English is essential.
• Tech-saviness and proficiency with multiple software and hardware systems
• Meticulous attention to details, discretion and confidentiality in handling clients
• Strong ability to multitask.
• Prior work experience in the healthcare industry, especially in clinic administration would be highly preferred.
• Having a command of other languages such as Mandarin would be advantageous.

Veronica Yam, Recruit Inc
EA Licence No: 14C7334 | Reg No: R25127398.